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How can we help you?

We're here to support you on your wellness journey. Find answers, get help, or reach out to our team.

What do you need help with?

Account Issues

Login problems, password reset, account settings

Technical Support

App crashes, bugs, feature issues

Health & Wellness

Workout guidance, nutrition questions

General Questions

Features, privacy, beta program

Frequently Asked Questions

Getting Started

🎉 Is ZAYA available now?

Yes! ZAYA is now live on the App Store. You can download it now for free on iPhone, iPad, and Mac. The app is ready to help you start your personalized wellness journey with AI-powered health plans.

How do I get started with ZAYA?

Download ZAYA from the App Store, create your account, and complete your profile with health information and preferences. ZAYA will generate personalized workout and meal plans based on your goals and preferences.

Workouts

How are my workout plans personalized?

Your workout plans are generated using AI based on your fitness level, available equipment, time preferences, health goals, and any physical limitations you've specified in your profile.

Can I do workouts from previous days?

Yes! You can do any workout from your weekly plan at any time. Today's workout gives full XP (50 + 10 time bonus), while other days give bonus XP (25 points).

Nutrition

How do meal plans work?

Meal plans are personalized based on your dietary preferences, allergies, cooking time, and nutritional goals. Each meal includes detailed recipes, ingredient lists, and nutrition information.

Can I customize my meal plans?

Yes! You can regenerate your meal plans anytime or modify your dietary preferences in your profile settings. The AI will create new plans based on your updated preferences.

Progress

How does the XP system work?

You earn XP by completing workouts and logging meals. Today's workout gives 60 XP total, bonus workouts give 25 XP. Logging meals gives 10 XP each. XP helps you level up and unlock achievements.

What are streaks and how do they work?

Streaks track your consistency. Workout streaks count consecutive days with completed workouts. Meal streaks track consecutive days with logged meals. Overall streaks combine both activities.

How do I track my progress?

View your progress in the Progress tab. Track workouts completed, meals logged, XP earned, streaks, and health metrics. You can also see weekly summaries and trends.

Health Goals

Can I set custom health goals?

Yes! In your profile settings, you can set weekly workout targets, meal logging goals, XP milestones, and other health objectives. ZAYA will track your progress toward these goals.

Data

How do I export my data?

Go to Profile > Data Export to download your complete wellness data including workouts, meals, progress stats, and achievements in JSON format.

Privacy

Is my data secure and private?

Yes! All your data is encrypted and stored securely. We follow strict privacy policies and never share your personal information with third parties without your consent. Read our Privacy Policy for full details.

Technical

Can I use ZAYA offline?

Basic features work offline, but generating new plans requires an internet connection. Your progress and completed activities sync automatically when you reconnect.

What should I do if I encounter a bug?

Report bugs through Profile > Support & Help > Send Feedback. Include your device model, app version, and steps to reproduce the issue. Screenshots are helpful too.

Account

How do I change my password?

Go to Profile > Account Settings > Change Password. You'll need to enter your current password and set a new one. Make sure to use a strong password for security.

Support

How do I contact support?

You can contact our support team via Profile > Support & Help > Contact Support, or email us directly at support@ainovaemails.com. We typically respond within 24 hours during business days.

Submit a Support Ticket

Can't find what you're looking for? Send us a detailed message and we'll get back to you within 24 hours.

Response Times:

  • • Critical issues: Within 4 hours
  • • High priority: Within 24 hours
  • • Medium/Low priority: Within 48 hours

Documentation

Learn how to make the most of ZAYA with our comprehensive guides.

Coming Soon

Community

Connect with other ZAYA users and share your wellness journey.

Join Community

Privacy Policy

Learn how we protect and handle your personal information.

Read Policy